FREQUENTLY ASKED QUESTIONS

Below are the most frequent questions we get asked and their answers!

What are your charges?

We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Our current hourly charge is £25 per Hour

What happens if the engineer is unable to repair my computer?

In this case, our No-Fix-No-Fee * policy means that there will be nothing to pay at all, apart from a small callout fee.

Is there a callout fee to pay?

We charge a small £10 callout fee - this is intended only to cover the engineer's petrol costs.

Do you charge for traveling time?

No. We do not charge for traveling time - only the time spent by the engineer working on your computer is chargeable.

Are your engineers fully qualified?

Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.

Which methods of payment do you accept?

We accept payment in cash, by cheque (with guarantee card) and we also accept all major credit and debit cards. A full receipt will be given.

Is your work guaranteed?

Our work is fully guaranteed. All components are supplied new and are covered by a full twelve months parts and labour warranty.

Can I limit the booking to one hours' work?

Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.